Having Trouble Contacting Us?
Here at Jersey Plants Direct, we want to offer our customers the best possible service. We hope that this article will answer many of your questions and reassure you that we will be in contact with you as soon as possible regarding any pending queries.
Contacting us via telephone
Many customers have commented on how they are unable to reach us via telephone. Just to explain a little more about how our telephone system works here at Jersey Plants Direct. We have 30 phone lines operated by our customer service team. They answer phone calls between 8.00am and 6pm Monday – Friday, 9.00am – 4pm Saturday-Sunday.
Once all lines are in use, customers are put in a queue until an operator is free. When all 30 lines are in use, you will hear an engaged tone. Spring is our busiest season and we are working as fast as we can to answer our customer service calls. If you keep getting the engaged tone, please bear with us, or send us an email!
Contact us via email
The best way to get in touch with us at the moment is via email at email@example.com. Our customer service team is working hard to reply to your emails as quickly as we can and we estimate it will take no longer than 6 days to receive a reply.
We try to answer your emails as efficiently as possible. Providing you with a personal reply instead of an automated response is extremely important to us. I hope you understand that answering each email individually is time consuming, but means you are getting the best possible response.
If you have had any trouble with our delivery service, please contact us via email. We will replace plants that have been damaged during despatch, so please don’t hesitate to contact us.
We are unfortunately experiencing delays with our Plug Plants. The plants are not maturing as quickly as we would have liked, and because of this, delivery will most likely be delayed until the early parts of May. We want to ensure you that if you receive your Plug Plants at the beginning of May; they can still be grown on and planted out to flourish beautifully this summer.
Many of our customers ask for accurate despatch dates. All of our plants are sent out only as and when they have grown to specification in our nursery, and on a “first-come, first served” basis, so it can be difficult to give a more precise timescale for delivery than that on our website. There is a despatch date listed on every product page, simply type in the plant name or code in our search bar and take a look at the despatch date on the right – www.jerseyplantsdirect.com
Genuinely Sorry- Delays!
Please rest assured that we will deliver all orders to the quality and value that you have come to expect from us. I personally apologise to anyone affected. We are dealing with any customer disappointment as quickly as we can and of course will honour our obligations to all customers affected. We feel disappointed too, but we always accept that it is our responsibility to “deliver quality and value”.